The 374 PHCs in Taiwan provide medical services to citizens of all ages, but they are riddled with problems-inconsistent image, cluttered space, nerve-racking atmosphere, and chaotic traffic flow. An interdisciplinary designer-stakeholder co-creation model was adopted to create "consistent and reassuring PHCs" based on the principles of systematic integration, modular design, and duplicability.

※ 自動翻訳サービスDeepLを利用して生成されたテキストの場合があります

Taiwan Design Research Institute

S. SELECT LAB/ Lin Wei-Jhe, ZUO STUDIO/ Chen Yi-Chung

2021/01/07

海外向け

No. 266, Sec. 1, Xintai 5th Rd., Xizhi Dist., New Taipei City, Taiwan

As part of its effort to optimize public service venues in Taiwan, the TDRI chose Taiwan's PHCs as a target for improvement due to their high publicity, demonstrative nature, and social impact. The project coincided with the COVID-19 outbreak, posing a challenge to the PHCs' flexibility. Among all municipalities in Taiwan, New Taipei City has the most (29) administrative districts, including urban and rural ones, which was why we chose the city for the project. We identified the following problems with existing PHCs: cluttered environment, uneasy atmosphere, and lack of flexibility. Our goal is to create an assuring and professional public health service venue, and two PHCs in New Taipei City, one in a satellite town and the other in a rural area, were chosen as demo sites.

The PHCRd began in fall 2019 and lasted 13 months. The TDRI adopted disruptive innovation to break from the limitations of government procurement and conducted a service design pilot study to bring in professional design. We invited stakeholders-local health departments, doctors, head nurses, volunteers, researchers, consultants, visual and spatial designers, furniture companies, and the general public-to join the co-creation process, during which they began to feel the urgent need for professional design. Our key design insights are as follows: 1Improved traffic flow 2Emphasis on inclusivity and duplicability 3Modular design 4Flexible, hierarchical signage 5Warm, natural color palette 6Eco-friendly, non-toxic materials 7Compilation of the Design Guidebook and supporting training program

Goal-Creating public health service venues that are consistent and reassuring. Method-Co-creating with stakeholders to produce a design demo at 2 public health centers (PHCs) and develop a design guidebook for all PHCs in Taiwan. Scope-PHCs that require optimization across Taiwan