GOOD DESIGN AWARD

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Special Award
Company Info

2017

Good Design Award

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Award-winning item
Assistance system [Guidance for Customer Support System]
Business Owner
SEIBU RAILWAY Co.,Ltd.
Category
Software/Services/Systems for commercial use and interface of commercial-use equipment
Company
SEIBU RAILWAY Co.,Ltd. (Japan)
Hitachi, Ltd. (Japan)
Award Number
17G151265
Outline of Good Design Award winners
Outline of Good Design Award winners 2017

Outline* The shown information is the one as of the awarded date and might has been changed.

Outline

From a social background of promoting barrier free in public facilities and increasing infrastructure for hosting the Tokyo 2020 Olympic and Paralympic Games, the wheelchair and cane user in train is expected to increase significantly. To respond this situation, this system integrated with ICT to provide high-quality train service to passengers. This allows train staffs to communicate efficiently to prevent mistakes. With this system, train operator will be able to offer accurate guidance and efficient assistance to enhance customer satisfaction.

Producer

Noriyuki Yamamoto, Customer service department, Transport department, SEIBU RAILWAY Co.,Ltd. + Yahito Amma, Hitachi, Ltd.

Director

Katsuya Takahashi, Akihiro Nishida, Hiroe Horiguchi, SEIBU RAILWAY Co.,Ltd. + Keisuke Hasegawa, Shiho Kenju, Hitachi, Ltd. + Yoshihiko Sakamoto, Hitachi KE Systems, Ltd. + Isao Oonishi, Hitachi Systems

Designer

Masayoshi Yoshimoto, Ryo Fukumaru, Kie Yoshiji, Hitachi, Ltd. + Nobutoshi Eda Hitachi KE Systems, Ltd., + Hiroshi Masui, Hitachi Systems, Ltd.

Already in service/use
2017/5
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